Saturday, August 30, 2008

Attn: Condundrum Department

Central Luggage Service

C/O Northwest Airlines, Inc.

Dept. C 5260

7500 Airline Dr.

Minneapolis, MN 55450-1101

August 26, 2008

Dear Sir or Madam:

My infant car seat, wrapped in a nylon red bag, was lost between Amsterdam and Boston on Flight NW 037 arriving in Boston on August 24th. My File Reference Number is BOS NW 25353. I was given a temporary car seat to take my baby home. The following day my lost car seat was delivered. As soon as I took it inside I noticed a stench. The nylon bag and the car seat itself were infused with cigarette smoke. Needless to say, we are not smokers. When I called 1-800-745-9798, the number on my Luggage Tracing/Claim form, I was cycled through an answering service.

I called Northwest customer service and their best advice was that I should take my car seat back to luggage services at Boston Logan. The problem is that I cannot place my infant daughter in a smoke and toxin infused car seat and therefore I cannot drive back to the airport to present the problem. My husband is away traveling for the week. I am at home alone with the baby and have no car seat that I can use or any way of acquiring one until my husband returns one week from now.

Frankly, the car seat is repulsive. Although the fumes may (or may not) dissipate over time, how am I to know that the toxins will dissipate from the foam interior and the lining?

My car seat is a Chicco KeyFit 30, which I purchased for $169.99 (for which I have the receipt). The nylon bag –also smoke-infused—was approximately $12.00.

I write to you on the advice of a customer service agent who provided me with your office mailing address. Strangely, there was no phone number she could provide to help me address my problem (as the Boston number did not have a human being taking calls).

I await your response.


JK Kelley and Baby Izabella

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